How is a complaint classified as informal?

A complaint is classified as informal when it is made either orally or in writing but not formally submitted through official channels. This designation reflects the nature of the communication; it does not follow a structured process or format that would characterize formal complaints. Informal complaints typically allow individuals to express their concerns without entering into the more rigorous and structured complaint resolution processes that involve documentation or specific supervisory actions.

This classification can encourage open dialogue and resolution at lower levels, enabling issues to be addressed swiftly and without the potential complications of a formal complaint process. People often feel more comfortable delivering their concerns informally, fostering an environment where feedback is encouraged, and problems can be identified and resolved before they escalate.